The two companies are unrelated, Acronis and Canon.

The services and my reasons for calling them are also unrelated.

Acronis Details

Last week I filled up a backup drive on my computer. I ordered a new WD RAID external backup, 28 TB (but really mirrored 14 TB).

There was no setup instructions in the box so I went online and discovered, incorrectly, that Acronis (my computer backup software) does not work with RAID.

Acronis has a support number. I called it. Instead of having to go into a queue or answering a dozen questions I actually talked to a live person within 10 seconds. That person instructed me that the version I have does indeed work with RAID.

He was a low level person who could not answer the rest of my technical questions so he suggested online chat. Once again I connected almost instantly.

That person asked if I have Team Viewer (I do). He then asked if he could take control of my computer remotely. He did, then set me up on the backup schedule I want, formatted the WD drive because it did not seem to be initialized correctly, created a recovery disk then started the backups.

His name is Sujoy. When I asked, he told me he was from India. I asked if the name had a meaning.

Image placeholder title

I then asked if it was possible to turn off WiFi backups. I have an ethernet connection and I do not want to use WiFi?

Why?

Because I ran up $400 phone bills twice when Acronis backups kicked in when I was on the road and tethered to my phone. My photo images are huge.

Sujoy showed me how to turn off WiFi.

So, yes, I am a happy Acronis customer. I have a RAID backup and my backup to the cloud, a new complete backup, is running now.

I only have 18 days remaining to finish the backup. Yes, that's how long backing up 1.5TB to the cloud takes.

RECOMMENDED ARTICLES

I am very much looking forward to 5G.

Canon Details

Canon is another company with exemplary service.

I have a number of products, cameras, lenses, and printers. Twice I had difficulty setting up my EOS 5 Mark IV to do something and twice I was connected right away with a real live person quickly.

I have called in for service repairs as well. Same story.

You get a live person, quickly, and they are very helpful. The Canon service specialists know their products.

Worst in Class ATT

I can bitch about worst in class ATT for hours, and how damn near impossible it is get a live person, then when you do only to discover you are talking to someone in the wrong department who then cannot even get you connected to right person without going through another 10 minutes of automated software AI BS.

But I will cut that line of thought short in praise of two companies that have great products and great service.

Easy to Bitch, Hard to Praise

It's easy to bitch but hard to take the time to praise. Cheers to Acronis and Canon.

Addendum

I Emailed Acronis and immediately received this reply.

Image placeholder title

Wow.

Mike "Mish" Shedlock

PPI for Goods and Services Diverge

The discrepancy between goods and services widened further this month as costs to produce good fell while services rose.

Chicago Natural Resources Expo October 13: It's Free, I Am a Speaker

I will be a speaker at the Chicago Resources Expo on Friday October 13, 2107. Apologies for the late notice. I thought I might have to be out of town on that date.

NY Times Op-Ed: "I Am Part of the Resistance Inside the Trump Administration"

Just one day after Bob Woodward's bombshell comes another via an Op-Ed in the NY Times from a senior Trump official.

Trump to Reimpose Iran Sanctions 12.01 AM August 7: I Vehemently Disagree

In 2015, Trump announced US withdrawal from 2015 Iran nuclear accord. Today he announced sanctions. I vehemently object.

Let's Compare Trump 2020 Comments to Nixon Comments in 1977

How much does President Trump sound like President Nixon? Let's find out.

The US Desperately Needs a Good Politician. I Found One!

We need politicians who are clear, concise, articulate, well-educated, and correct. I found one. Alas, he's from the UK.

Trump Reaffirms "I am a Tariff Man", Promises to "Make America Rich Again"

Move over MAGA. Hello MARA as Trump reaffirms "I am a Tariff Man".

US Dominance in Global Services Now in Doubt

Trump not only failed to improve the US trade deficit in goods, but the service surplus is also shrinking on his watch.

Reader Questions and Comments on Productivity, Stagnation, Protectionism, Jobs

In response to White Anger: Fed Helped Elect Trump; Tale of Two Job Markets, readers chimed in with pertinent comments on productivity, stagnation, and protectionism.