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Job Offers In 10 Minutes at UPS, Skills Not Needed Anywhere

This is likely the easiest jobs market in history.
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New data from labor-market analytics firm EMSI Burning Glass and the Conference Board, a private research group, suggest that 1.4 million jobs will open to people without college degrees in the next five years if employers continue to lower educational requirements at the current rate. In January 2019, 42% of employment ads for insurance sales agents called for a bachelor’s degree, the data show. In September 2021, 26% did.

Darden Restaurants Inc., the parent of Olive Garden, rolled out a new tool this year to allow people to apply for a job and schedule an interview at its restaurants within five minutes.

Waste Management Inc. this year retooled job applications for truck drivers and others that takes three minutes to fill out instead of as long as an hour. The goal is to prevent potential hires from walking away.

Southwest Airlines Co. is making some on-the-spot offers for ramp workers and other positions. Chief Executive Gary Kelly said on a call with analysts last month that the company had turned to new hiring techniques. Southwest aims to hire 5,300 people this fall and 8,000 next year.

A two-week hiring process for seasonal UPS workers now takes less than 30 minutes, in certain cases. For some jobs, such as driver helper, there is no interview at all. Applicants answer online questions and can get a conditional job offer in as little as 10 minutes.

UPS eliminated job-application questions and hiring steps unless they were required for payroll purposes and government audits, said Matt Lavery, the company’s global director of sourcing and recruiting.

In the market that we’re in, if you don’t make a job offer to someone somewhat quickly, someone else will,” Mr. Lavery said.


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